The first thing that needs to happen is to add a new account in the DUO application for Olive Helps or Alyks.
- When you first open the DUO app, you should see an "+Add" button in the top right of the screen? Press that.
- On the next screen, you should see an option on the top to "Use QR Code", press that. This will open a camera in the application.
- Now, attempt to login to Olive Helps/Alyks and when the QR code comes up, scan that with your phone. If a QR does not come up, look for a link to choose another authentication option and then select one time code.
- After you scan the QR code, you will see a request to enter a code in the internet browser. Look at your DUO app for the account you just added and copy the passcode into the field in the browser window on your computer.
- If that is successful, you should be set up. In the future you would be sure to use that account for the passcode.
- If the above does not work, please create a ticket with Rotera.
More information can be found here: https://guide.duo.com/third-party-accounts
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